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Posted on: 17 September 2019

A small number of our customers are experiencing difficulties when resetting their account passwords or trying to purchase tickets when using the Safari browser on an Apple Mac, iPhone or iPad.

Typically, these problems occur when a customer requests to reset their password, clicks on the link in the reset password email sent out by our Box Office system, and then gets redirected back to the login screen rather than to the change password page – so that they don’t get the opportunity to enter a new password.

At other times customers may see a message telling them that they need to enable cookies on their browser.

Repairs are being worked on by our Box Office system provider. But if you need some workarounds in the meantime, this page will give you some idea as to what might work.

We’d also like to apologise for any inconvenience caused.

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